Access the platform

To access the platform, you must have an account. If not, contact a DiliTrust platform administrator at your company.

In this article, we will look into:

• The first log in
• Access to the platform
• Forgotten password
• Offline access on mobile
• Where your data is stored & how it's protected

✍ First log in

For your first log in, click on the link received by email to confirm your email address and access the platform. After accessing the link in your web browser, click on «Log in».

Set up your account by choosing a secure password respecting the following conditions:

• At least 10 characters long
• At least one lowercase character
• At least one uppercase character
• At least one number or a special character

Click «Save» and you will be redirected to your profile on the platform.

☝ Log in

You can access the portal through the DiliTrust website: www.dilitrust.com

• Click on Client Access and choose the portal according to your location.
• Log in using the email address and password you chose when creating your account.

You can also log in from the following link: https://auth.dilitrust.com/. You will directly access the login page.

⚠️ Before login, choose the right language you want to have.

⚠️ DiliTrust's Board Portal is also available as a mobile app!

❔ Forgotten password

If you forgot your password, select the «Forgotten password?» link under the password area on the right.

Enter your email address, and you will be sent a one-time link to reset your password via email, which is valid for 24 hours.

If you don't receive an email, check your spam folder. Please also verify that your email address is spelled correctly.

Once you receive the email, click on the reset link. You will be redirected to a page to reset your password on the platform. Set up your new password by following the password conditions, then click «Save».

✈️ Offline access on mobile

DiliTrust's Board Portal is available as a mobile app (iOS and Android), designed so you can keep preparing for and taking part in meetings even without an internet connection — for example while travelling.

Do you need an internet connection?

• Meetings: No. The mobile apps work fully offline — you can open the agenda, read documents, add annotations, and vote without a connection.
• AI features (Ask Lini, document summaries, and minutes generation): Yes. These run on DiliTrust's servers and require an active internet connection. They cannot be used offline.

⛔ Where your data is stored & how it's protected

When you use the Board Portal on a mobile device, the documents you access for offline use are cached (saved) locally on the device. This local data is protected as follows:

• Encryption at rest: cached documents are encrypted with AES-256 on all platforms (iOS, Android, and Windows).
• Secure key storage: encryption keys are stored in the device's secure store — Apple KeyChain on iOS and Android KeyStore on Android.
• Data isolation between users: a new encryption key is generated whenever the user signed in on the device changes, keeping each user's data separate.

For administrators

Offline mode can be disabled at the tenant level by an administrator if your organization's security policy requires it.

❓ Frequently asked questions

Can I prepare for and vote in a meeting without an internet connection?

Yes. On the mobile app you can access the agenda, read documents, annotate them, and vote fully offline. Your actions sync once you are back online.

Can I use Ask Lini, document summaries, or minutes generation offline?

No. These AI features are processed on DiliTrust's servers and need an active internet connection.

If my device is lost or stolen, are my downloaded documents protected?

Yes. Documents cached for offline use are encrypted at rest with AES-256, and the encryption keys are held in the device's secure store (KeyChain on iOS, KeyStore on Android).