Availability of the DiliTrust Outlook Add-in

The DiliTrust Outlook add-in allows users to interact with the DiliTrust Board Portal directly from Microsoft Outlook. Depending on your organization's subscription, this integration may be enabled or disabled by your administrator.

If the add-in is not included in your current plan, you may see a message indicating that the feature is unavailable. This behavior is intentional and controlled through a platform feature configuration.

⭐ What is the Outlook add-in?

The DiliTrust Outlook add-in connects your Board Portal with Microsoft Outlook so you can interact with board-related information from your email environment.

This integration helps streamline your workflow by allowing you to access certain DiliTrust functionalities directly from Outlook without needing to switch between applications.

❓ Why might the Outlook add-in be unavailable?

In some organizations, the Outlook add-in may be disabled. This can happen when:

• Your organization has chosen not to activate the Outlook add-in.
• The feature is not included in your current subscription.
• The feature has been disabled for your tenant.

When this occurs, the add-in will display a message informing you that the functionality is not available and suggesting that you contact your account manager.

✋ What message will users see?

If the Outlook add-in is disabled for your organization, you may see a message similar to:

"You do not have access to this feature. Please contact your account manager to activate it."

This message simply means that the Outlook integration is currently not enabled for your environment.

☝ How to enable the Outlook add-in

If your team would like to use the Outlook add-in, please follow these steps:

• 1️⃣ Contact your internal administrator or DiliTrust account manager.
• 2️⃣ Confirm whether the Outlook add-in is included in your subscription plan.
• 3️⃣ Request activation if your organization decides to enable the feature.

Once activated, the Outlook add-in will become available to your users according to your organization's configuration.

✍ Tips

• Some organizations intentionally disable integrations for security or governance reasons.
• If you are unsure whether the feature should be available, check with your administrator first.
• Activation may require a subscription update depending on your contract.

❗ Important limitations

• The Outlook add-in cannot be used if the feature is disabled for your tenant.
• Users cannot activate the feature themselves.
• Only administrators or your DiliTrust account manager can enable the integration.

If you need assistance enabling the Outlook add-in, please reach out to your DiliTrust contact.